BRINGING A NEW HOPE
to refugees and people seeking asylum
living in Melbourne’s South-East region
The Refugee Resource Hub - powered by the ASRC - is a place of welcome, community and support for people seeking asylum and refugees living in Melbourne’s South-East.
Located in the heart of Dandenong, the Hub brings multiple support services and organisations together under one roof to better help people with their daily and long-term needs to rebuild their lives in safety.
A place of community and connection, the new Refugee Resource Hub is helping people realise their human rights and secure their livelihoods.
SERVICES AVAILABLE
We operate a range of holistic and integrated services to support people as a whole and in a trauma-informed way. Dignity, respect, compassion and human rights are at the heart of our approach.
MATERIAL AID
We support people to fulfil their basic needs. This includes information, advice, referral to services related to the basic survival needs.
HEALTHCARE
We provide referrals for health assessments, information, and services through our healthcare partners. We prioritise people without Medicare.
LEGAL AID
We provide free immigration legal services for refugees and people seeking asylum via the ASRC's Human Rights Law Program. We can also assist with referrals to Springvale Monash Legal Service for non-immigration legal issues. There are no walk-ins: appointments are pre-booked via our legal triage team in Footscray. Please contact (03) 9326 6066 for further information.
FOODBANK
The RRH Foodbank provides free groceries to people seeking asylum. It is open Mondays, Tuesdays and Thursdays, from 10.30am to 12.30pm and 1pm to 3pm.
COUNSELLING
Our co-located partners Centre for Migrant Refugee Health coordinate support services for people depending on their needs. This includes external agency referrals.
EDUCATION
We offer education and training advice for vocational and university education to refugees and people seeking asylum, as well as referrals to government-subsidised training for those eligible.
EMPLOYMENT
We offer employment support to help people secure safe and stable employment. We provide guidance on potential employment pathways in Australia.
COMMUNITY
Working with our partners SisterWorks and the Australian Hazara Women’s Network we coordinate social and recreational activities for greater inclusion and well being.
HOW TO GET HELP
If you are a refugee or person seeking asylum, the Refugee Resource Hub is here to help you. If you are already a member of the ASRC in Footscray, you are automatically a member of the Refugee Resource Hub.
There are four ways you can access our help and services:
- WALK IN - drop in without an appointment to discuss your needs
- EMAIL - send us an email and we can refer you to the right area or set up an appointment to meet with you
- CALL - call us on 03 8772 1380
- REFERRALS - you may also be referred by the ASRC in Footscray or one of our partners or external service agency
New to the ASRC and Refugee Resource Hub?
Visit the centre or email us to register for our services. No appointment is necessary for walk-ins.
PARTNER WITH THE RRH
Become a co-locating partner with the RRH, joining the ASRC and other organisations under one roof of like-minded individuals to empower and improve the well-being of people seeking asylum and refugees in the Dandenong area.
Your organisation can deliver their core services to clients from the RRH facilities, including people seeking asylum and refugees.
CONTACT US
Everything you need help with is under one roof at the Refugee Resource Hub.
Visiting Hours: The centre is open Mon-Tue-Thur-Fri 10am -5pm. Closed on Wednesdays. Note: some programs operate at different hours, please refer to the services available above to confirm.
205 Thomas St, Dandenong, VIC, 3175
t: 03 8772 1380
e: rrh-admin@asrc.org.au
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General enquiries
For all general inquiries please contact admin@asrc.org.au
Please note that due to resource constraints, the Refugee Resource Hub and the ASRC are unable to grant interviews, provide information for research purposes, arrange filming and photography for any school or university assignments, essays, theses, or other research.
Donation inquiries
If you have a question about your donation, how to donate, or would like to update your personal information with us, please contact fundraising@asrc.org.au or phone 1300 692 772.
Media inquiries
Breaking news, urgent developments, campaigns and current affairs contact Sam Brennan on 0428 973 324, sam.b4@asrc.org.au
Media inquiries regarding the ASRC or the Refugee Resource Hub contact media@asrc.org.au. (response within 48 hours)
Material and food donation inquiries
If you would like to donate food and material items please contact us first and we’ll let you know which items are most needed at the time. Please email foodandgoods@asrc.org.au
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Volunteer opportunities at Refugee Resource Hub are advertised on the ASRC website. If you have any questions about volunteering please email volunteer@asrc.org.au.